Do buyers and tenants pay to enquire?
No. Browsing and property enquiries are free. A verified account and sharing consent are required to save enquiries and disclose contacts.
Who can post properties?
Owners, agents, brokers and builders with a verified publisher account can submit two properties free, then upgrade for unlimited standard posting. Successfully submitted listings use a credit even while awaiting review; deletion does not restore credits. Administrators may also post without a subscription.
What does a posting plan include?
Unlimited standard listing submissions during the purchased period, subject to moderation and fair use. Current prices and durations are shown before purchase. There is no automatic renewal. Featured promotions and wall advertising cost extra.
How are enquiries shared?
When the seeker agrees, their name, email, phone and message are recorded for the advertiser. The first two added properties have free enquiry access. New enquiries on additional listings after membership expiry remain locked until renewal; only a generic summary notification is sent. Previously unlocked enquiries remain accessible. Advertiser contacts appear in the seeker’s property page, activity history and dashboard. Email delivery depends on the configured mail service; records remain in the dashboards if an email cannot be sent. The administrator retains a private operational copy.
Can I pay now?
Saving a request creates an unpaid order. Available payment options appear in your dashboard. Activation requires verified payment and approval. An administrator can activate an eligible service only after independently verifying a payment reference.
Where will featured properties appear?
Within their own city and only when they meet the search requirements. Promotions expire after their purchased duration and do not guarantee enquiries or a first-position ranking.
How do I report a problem?
Use Report this listing on a property page or contact support. Verify property documents and approvals before making a deposit.
Accounts, approvals and service durations
Does email verification mean a company is approved?
No. Email verification confirms access to that email address. Builders and mandate companies also complete the required company review. A property listing has its own approval process.
Can I choose a longer posting plan?
Choose from the durations available for your account on the posting plans page. Your order shows the price, applicable GST and purchased period. There is no automatic renewal.
What happens when a paid service expires?
Posting access ends when the purchased period ends. Existing listings are not automatically deleted. A featured promotion returns to ordinary listing visibility, subject to publication and availability. Wall advertisements stop displaying at the confirmed end of their campaign.
Can I book wall advertising for less than a month?
Yes. Select custom dates and check the displayed daily rate, availability and approval requirements before submitting. Calendar-month plans are also available.
Where can I find my invoice?
Open the billing or transactions area in your dashboard. Invoices are associated with confirmed payments. Contact support with the transaction reference if details need correction.
Why did I receive a new-device login email?
A new browser, private window or cleared cookies can trigger an alert. Repeat logins from a recognised browser do not send another login notification. If you do not recognise the activity, secure your account and contact support.