Your profile, enquiries and activity help us provide the service. This notice explains what is collected, why it is used and when contact details are shared.
Information you provide
Account information includes your name, email, phone, selected role and verification data. Optional profile information may include a photo, city, state, PIN code, biography, language and property preferences. Publisher profiles may include firm details, business contact information, GST/RERA references and authorisation summaries. Builders may add a logo and public-profile permission. Do not upload confidential identity or mandate documents.
Listings, enquiries and payments
We store property information, images, maps, advertisement requests, schedules, moderation decisions and order/payment references. An enquiry stores the submitted name, phone, email, message, interested property, contact-sharing consent and timestamps. Owner follow-up stages and notes are private operational information. Favourites and interested-property history are associated with your account. The platform does not currently collect card numbers through a connected payment gateway.
Contact sharing when you enquire
When you submit an enquiry with consent, your supplied name, phone, email and message are sent to the property’s account owner and supplied property contact, and appear in their dashboard. You receive advertiser contact details on the property/activity view and by confirmation email. UrbenLife retains an operational copy for account history, support and moderation. Advertisers can export their own leads. They must safeguard those contacts and use them for relevant follow-up.
How we use information
We use information to authenticate accounts, verify email, publish authorised content, match search criteria, deliver enquiries, manage bookings, prevent abuse and respond to support or privacy requests. Administrator access is restricted through WordPress roles and capabilities. We do not sell enquiry contacts. We do not promise that a recipient will respond or that an email provider will deliver every message.
Providers and external services
Hosting and mail providers process information needed to operate the website and deliver messages. Optional Google sign-in is handled through Google and the configured social-login plugin; Google handles your Google password. Search text may be sent to the configured AI provider when AI interpretation is enabled. Do not include sensitive personal information in a property search. Embedded maps can send requests to the map provider when the map loads. Opening an external destination also shares connection information with that provider. Providers may process data in other jurisdictions under their own safeguards and terms.
Public and private information
Published listing facts, advertisement creatives and advertiser-supplied public contact information may be visible to visitors. Dashboard enquiries, saved activity, owner notes and pending requests are restricted to the relevant account and authorised administrators. Uploaded profile and listing images may be accessible to someone who has their media URL. Only upload images intended to be shared, not confidential documents. A publicly approved builder logo may appear with the builder name.
Storage, retention and safeguards
Essential authentication cookies, advertising draft local storage and operational server logs support the service. We use account verification, password hashing, secure request validation, account access controls and anti-abuse limits. Records are retained while needed for account activity, support, abuse review or applicable billing obligations, then assessed for deletion or minimisation. Deletion of core account, listing and enquiry records currently requires administrator review. Mail and hosting logs may have their own configured retention settings. Administrators review export/erasure and account-deletion requests. No system can guarantee absolute security.
Your choices and requests
Update your profile, remove favourites or request access, export, correction, deletion, consent withdrawal or grievance review through support. A deletion-request action is available in the dashboard. We may verify the requester’s identity before disclosing or changing records and explain lawful retention limits. Withdrawing consent does not undo disclosures already made to an advertiser or remove their independent copies. Declining optional services may affect that feature without preventing general browsing.
Age, changes and contact
The service is intended for adults aged 18 or older. Do not submit children’s data. Privacy practices may change as providers or features change; the date and material changes will be updated on this page. Contact the support/grievance details below for privacy concerns. Applicable privacy rights are preserved.
Support & business information
Remembered browsers, applications and team access
A secure browser cookie helps recognise returning sign-ins and avoid repeat login emails. New browsers receive a security notification. Recognition expires after 180 days of inactivity or when cookies are cleared. Recruitment applications include your submitted details and résumé and are available to authorised recruitment staff. Billing records include invoice details and applicable tax information. Portfolio team access follows the permissions assigned to each member.