These terms govern browsing, accounts, property submissions, enquiries and paid platform services on UrbenLife. Read the service-specific policies alongside them.
Platform role and eligibility
UrbenLife provides property discovery and advertising tools. You must be 18 or older and able to enter the relevant agreement. We are not a party to a property sale, tenancy or brokerage agreement unless a separate written agreement expressly says otherwise. User-selected account roles are self-declared.
Accounts and security
Provide accurate information, verify your email and use the correct role. Protect your credentials and do not share OTPs or impersonate others. Social sign-in is optional; email registration remains available. A verified email does not verify ownership or business registration. Report suspected unauthorised access promptly.
Browsing and publisher access
Browsing and buyer/tenant enquiries have no platform enquiry fee. Publisher accounts may make two successful submissions free, then need active posting access for further new listings. Available posting plans, durations, eligibility and current prices are shown on the posting plans page before purchase. Unlimited standard posting is subject to genuine inventory, moderation and anti-spam controls. Featured properties and wall advertising are optional extras.
Listing and enquiry responsibilities
Only list authorised inventory with truthful prices, areas, locality and images. New submissions and owner edits require approval. Sold/rented/unavailable listings are hidden and retained with their enquiry history. Contact details shared after enquiry consent must be used for relevant property follow-up and protected against unauthorised reuse. We may restrict abusive accounts and request corrections with reasons.
Prices, advertising and payments
All paid service estimates show base price, 18% GST and total. A saved request is not payment confirmation. Verified payment can reserve scheduled wall dates while artwork approval is pending. Accepted prices and confirmed dates govern that booking; future changes do not retrospectively change them. No automatic renewal is applied. Payment capture is not currently enabled by a connected gateway.
Content permission and acceptable use
You retain ownership of your content and give UrbenLife permission to host, display and format it to provide the requested listing or advertisement. You must have the necessary rights and authority. Do not upload malware, infringing or discriminatory material, impersonate others, harvest contacts, submit fake listings or attempt unauthorised access. We may moderate, pause or remove content while retaining records needed for billing or abuse review.
Results, third parties and remedies
Availability, search interpretation, ranking, traffic, enquiries and transaction outcomes are not guaranteed. Third-party services and advertiser destinations have their own terms. Verify property documents and loan offers independently. Cancellation and refund terms include a change-of-mind restriction for confirmed advertising and exceptions for service or charge issues. Nothing excludes remedies or responsibilities that cannot lawfully be excluded.
Complaints, changes and governing law
Contact support with the relevant property/order reference for a complaint, appeal or billing issue. Indian law applies, subject to applicable consumer protections and the jurisdiction of competent courts and authorities. Material changes are published with an update date and apply to future service use or purchases as appropriate. Business and support details are provided below.
Support & business information
Membership and enquiry access
Your first two added properties are permanently the free listings; they cannot be switched or replaced. Sold, unavailable or removed properties do not restore a free slot. Eligible listings can remain published without monthly renewal. Previously unlocked enquiries remain accessible. After membership expires, new enquiries on additional listings are locked, including customer details, messages and property names, until membership activation. A daily summary is sent only when there are new locked enquiries. Availability confirmation is required after 90 days without active membership or availability confirmation. Owners cannot delete listings; use the availability controls. Featured placements and wall advertisements retain their separate durations.