URBENLIFE · TRUST & SUPPORT

Advertising Terms

UrbenLife policies & support

Choose a clear placement and a useful destination. Our advertising services provide visibility opportunities, with transparent schedules, approval and pricing.

Scheduled placementsContent approvalNo lead guarantee

Wall advertising and featured properties

Wall advertising uses 100 × 100 pixel design and pricing units on a responsive 19-column × 8-row canvas. Featured-property promotions are separate and apply to a published listing in its city and matching search criteria. A larger creative or paid plan does not guarantee a particular response or first position.

Wall dates and reservation priority

Choose an exact start date and a custom-day duration or an available calendar-month plan. The booking form shows permitted dates, availability and the final estimate. For example, 12 October 2026 plus one month runs through 11 November 2026; the next advertiser may begin on 12 November. Month-end starts clamp to the final day of the target month before calculating the last display day. Dates use India Standard Time.

Payment, assignment and approval

Saving a request does not take payment or reserve boxes. Once settled payment is independently verified and the booking is confirmed, its boxes and dates are assigned. A confirmed paid reservation may remain hidden while artwork is reviewed. The payment gateway is not currently connected. Allow up to 3 days for manual review after payment confirmation; this is a review target, not guaranteed approval. Choose a future start date to allow review time.

Fixed dates and expiry

An approved advertisement appears during its confirmed date range. If approval occurs after the start, display begins after approval; the original end date does not extend automatically. Future reservations take priority. There is no automatic renewal, and a current advertiser cannot renew into another advertiser’s confirmed period. Confirm any alternative date or service remedy with support.

Artwork and destination standards

Supply an accurate brand or campaign name, authorised JPG/PNG/WebP artwork within 5 MB and a working HTTP or HTTPS destination URL. The destination must match the creative. No impersonation, misleading claims, unlawful offers, malicious links or infringement is permitted. Applicable property registration and advertising obligations still apply. Advertisers are responsible for the landing page.

Dashboard changes and moderation

Edit your image or URL through My advertisements; unpaid booking requests can also be corrected. Changes require admin approval, with a thank-you notice asking you to allow up to 3 days. The approved version stays live while an ordinary replacement is reviewed. Administrators may request corrections with a reason, pause unsuitable content or remove it. A correction or suspension hides the ad while preserving confirmed dates; removal releases the placement but does not automatically refund a payment.

Prices and results

Custom-day bookings use the displayed per-box daily rate for the selected duration. Calendar-month plans use the displayed monthly or annual rates. The estimate shows the base amount, applicable GST and total before confirmation. Featured durations and prices are shown separately. We do not guarantee views, impressions, clicks, leads, enquiries, bookings, sales or return on advertising spend. Paid placement does not mean legal verification or endorsement.

Cancellation, refunds and disputes

Confirmed placements are non-refundable for a later change of mind or dissatisfaction with results. Exceptions for service failure, incorrect/duplicate charges and mandatory consumer remedies remain subject to the Cancellation & Refunds policy. Earlier bookings are governed by the terms accepted at purchase. Contact support with the order reference and evidence for a billing or moderation dispute.

Support & business information

Contact UrbenLife

support@urbenlife.com

Membership and enquiry access

Your first two added properties are permanently the free listings; they cannot be switched or replaced. Sold, unavailable or removed properties do not restore a free slot. Eligible listings can remain published without monthly renewal. Previously unlocked enquiries remain accessible. After membership expires, new enquiries on additional listings are locked, including customer details, messages and property names, until membership activation. A daily summary is sent only when there are new locked enquiries. Availability confirmation is required after 90 days without active membership or availability confirmation. Owners cannot delete listings; use the availability controls. Featured placements and wall advertisements retain their separate durations.